How do I contact the 156bd support team?

Our support team is available 24 hours a day, 7 days a week. You can reach us directly via live chat or by email at support@156bd.lat. Support is available in both Bengali and English.

For ages 21 and above only

156bd Responsible Gaming — Your safety is our priority

Gaming is an enjoyable form of entertainment — we want you to always stay in control and enjoy it safely.

For ages 21+

Is gaming affecting your life?

Online gaming is a great source of entertainment for millions of people. However, for some it can become a problem. 156bd believes that keeping gaming within limits is essential for a healthy and happy life.

We want every player on our platform to play freely, with confidence, and with full awareness of their financial and mental well-being. That is why we provide a range of protective tools and policies to help you stay in control at all times.

156bd's responsible gaming policy is not just a formal rule — it is our core commitment. Your safety and well-being are of the highest importance to us.

Our Protection Tools

156bd has a range of effective tools for players — keep yourself protected in the way that suits you best.

Set a Deposit Limit

You can set a daily, weekly, or monthly deposit limit. Once this limit is reached, no further deposits will be possible. Respect your budget and keep full control over your spending.

Time-Out Break

If you feel you need a short break, you can temporarily suspend your account for a set period. During this time you will not be able to log in or play — a chance for complete rest.

Self-Exclusion Feature

Self-Exclusion is a strong step for long-term protection. You can request that your account be closed for a specific extended period.

Session Time Limit

Playing for a long stretch can cause mental fatigue. Setting a session time limit will automatically show you a warning after a set time and stop your play.

Reality Check

At regular intervals you will see a brief summary of how long you have been playing. This will help you stay aware and avoid losing track of time.

Permanent Account Closure

If you feel it is not right to continue playing, you can request permanent closure of your account. We fully respect this decision.

Core Principles of Responsible Gaming

156bd wants you to always keep these core principles in mind while enjoying games. Gaming is entertainment — not a source of income.

Treat gaming as entertainment, not as a financial solution.
Only play with money you can afford to lose.
Avoid playing when you are emotional or under stress.
Do not try to chase losses by placing more bets.
Take regular breaks and spend time with family and friends.
Set a budget for how much you will spend each day, week, or month.
Stay away from gaming when under the influence of alcohol or medication.

Minor Protection Policy

Any form of gaming activity at 156bd is for persons aged 21 or above only.

We verify age during the registration process. Opening or using an account on behalf of a minor is strictly prohibited. If you have children or teenagers at home, please use parental control software on your device and make sure they cannot access your 156bd account in any way.

Steps to protect children

Do not leave your device unattended without logging out.
Do not share your password with anyone.
Try not to save your password in the browser.

Assess Yourself

The questions below can help you honestly assess your gaming habits. If you answer "yes" to one or more questions, we recommend reaching out to our support team.

Do you sometimes spend more than your planned budget?

Do you try to recover losses by placing more bets after a loss?

Is gaming affecting your work, studies, or family life?

Do you feel restless or irritable when you cannot play?

Have you taken on debt for gaming or spent money in secret from your family?

Have family members or friends expressed concern about your gaming habits?

How to Use the Protection Tools

Changing your protection settings at 156bd is very easy.

Log In

Go to Account Settings

Find the "Responsible Gaming" section from your profile menu.

Choose Your Preferred Tool

Deposit limit, time-out, self-exclusion, or session limit — activate whichever you need.

Contact the Support Team

If you have trouble changing settings or need further help, contact us via our 24/7 live chat.

Need help? We are here for you

156bd Support Team

Our trained support team is always ready to listen to any concern you have. Contact us for help with anything related to responsible gaming.

Remember

Seeking help is not a sign of weakness — it takes courage. If you feel gaming is affecting your life negatively, contact us today.

Questions and Answers about Responsible Gaming

Answers to common questions from 156bd players are provided here.

You must be at least 21 years old to take part in any gaming activity at 156bd. Age is verified during the registration process, and any account found to belong to a minor will be closed immediately.

After logging in to your 156bd account, go to the "Responsible Gaming" section in Account Settings to find the deposit limit option. You can choose a daily, weekly, or monthly limit. If you have any trouble, contact us via live chat.

Your account cannot be reactivated before the self-exclusion period ends. Once the period is over, you will need to contact our support team to reopen the account and go through a considered cooling-off period.

Some common signs are: spending beyond your budget, feeling an urge to place more bets after a loss, lying about your gaming, spending more time on games instead of with family, and feeling restless when you cannot play. If you notice these signs, contact us right away.

Our support team is available 24 hours a day, 7 days a week. You can reach us directly via live chat or by email at [email protected]. Support is available in both Bengali and English.

A time-out is usually a short-term break — from a few hours to a few weeks. Self-exclusion is a longer-term step that can last from several months to permanently. For serious problems, self-exclusion is the more effective option.

Play safely, enjoy yourself

Keep your gaming experience at 156bd enjoyable and in control at all times. We are here for you whenever you need help.